Rinnovare InspectionSupport

App version 1.1
Platforms iPhone · iPad · Mac
Page updated September 30, 2026
Accounts required None

Rinnovare Inspection records move-in, move-out, and routine property inspections, and produces a verifiable PDF report. If something isn't working, or you want to ask for a feature, reach out directly — a person answers.

Limitation of purpose

Rinnovare Inspection produces a general property-condition record — a dated, photo-documented account of what the person using it observed. A licensed home inspection is a separate service.

The app does not evaluate building-code compliance, structural integrity, or the performance of electrical, plumbing, HVAC, or other building systems. It does not produce findings of cause, fault, or liability. Where a licensed home inspection or an engineering assessment is required — by law, by contract, or by a lender — this record is not a substitute for one.

A report records observations and photographs. It does not certify the condition of a property.

Contact

Email
support@rrealty.us Best for bug reports. Include your device model and iOS or macOS version.
Phone
(832) 445-4957 Monday–Friday, 9am–6pm Central.
Response
Within one business day.
Publisher
Rinnovare Realty, LLC · Houston, Texas

Common questions

The camera or location isn't working

Both need permission. Open Settings, find Rinnovare Inspection, and turn on Camera and Location. Location is optional — the app works without it, but photos won't carry a capture location, which is one of the things that makes a report harder to dispute.

Does my inspection data leave the device?

Only when you send it. Your inspections, photos and reports are stored on your device, and if you use iCloud they also sync to your own devices through your private iCloud storage, which we cannot open. There are no accounts, no analytics and no advertising. When you send a report or message to a teammate, it is sealed on your device so only their device can open it, and our relay holds it until their device collects it, then deletes it. Nobody at Rinnovare can read it. The privacy policy lists exactly what the relay keeps.

Can I use it on my iPhone, iPad and Mac?

Yes. Sign in to the same Apple Account on each, and your inspections sync through your own iCloud. One Rinnovare Inspection Pro subscription covers all your devices on the same Apple Account; on a new device, tap Restore purchases if Pro doesn't appear. Each device keeps its own encryption keys, so your teammates see your new device as one more device of yours, with its own safety number.

How do I add a teammate who isn't nearby?

Open Team and tap Invite by link, then send the link by text, email or any app. When your teammate taps it on a device with Rinnovare Inspection, the app asks Add <your name> to your team? and shows a safety number. They tap Add, and a moment later your app says they joined. From then on you send to each other with one tap. In person, you can also use Add me to your team and Scan a teammate's code.

Does Team use my cellular data?

Rinnovare Inspection works over Wi-Fi or your cellular data. Sending and receiving team files uses your data plan: messages and read receipts are small, but a report with many photos can be several megabytes. To use Wi-Fi only, turn off cellular data for Rinnovare Inspection in Settings › Cellular. The app then shows “Waiting for Wi-Fi” and sends as soon as you are back on Wi-Fi.

A teammate's report or message hasn't arrived

Open Rinnovare Inspection: it checks for new items every time it opens. If you're offline, sealed files wait on the sender's device and go as soon as it is connected, and yours arrive once you are. If you switched cellular data off for the app, it waits for Wi-Fi. To be told when something arrives, allow notifications for Rinnovare Inspection in Settings › Notifications. Files that aren't collected within 30 days are deleted from the relay; ask your teammate to send again.

I got a new phone. Can my teammates still send to me?

Yes, once they have your new Team card. Your encryption keys live only on the old device and can't be recovered or moved, so the new phone makes new ones. Send your teammates a new invite link from Team, or show them your QR code; the app tells them your device key changed, and they compare the new safety number with you.

Where are my reports saved?

Exported PDFs go wherever you choose at export time. The app remembers the last folder you used. Inspections themselves stay in the app until you delete them.

What is the Photo Verification Manifest?

Every photo is fingerprinted when it's captured, along with the time and — if location is enabled — where it was taken. The manifest at the end of the report lists those fingerprints, so anyone reviewing the report can confirm the photos haven't been altered since capture.

Can I fix a mistake in the report details?

Yes. Address, tenant, inspector, date, and property details can be edited after an inspection is created. Every edit is recorded in the report's history, so the record stays honest about what changed.

Requirements

Rinnovare Inspection runs on:

Do I need a subscription?

If you got Rinnovare Inspection before version 1.1, no. Everything stays unlocked for you, including every update.

Starting with version 1.1, new customers download the app free and subscribe to Rinnovare Inspection Pro, monthly or yearly, to create and edit inspections, buildings, work orders, unit turns and schedules. Without a subscription you can still open, export and share everything you've already made.

Subscriptions renew automatically until you cancel. Manage or cancel them in your Apple Account settings, or tap Manage subscription on the Rinnovare Inspection Pro screen. If you reinstall or get a new device, tap Restore purchases on that screen.

Updates

Updates arrive through the App Store at no additional cost.

Refunds

App Store purchases and subscriptions are handled by Apple, and refund requests go through Apple rather than through us. Visit reportaproblem.apple.com and sign in with the Apple Account used for the purchase.

Feature requests and bug reports

Send them to the email above. This app was built for real turnovers, and reports from the field are how it gets better.

User guide

New to the app? The user guide walks through a full inspection — starting a report, photographing each area, dictating notes, capturing signatures, and exporting the PDF.

Privacy

Read the privacy policy.